Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order Processing
- We only ship to the US.
- We process orders within 2-3 business days, excluding weekends and holidays.
- Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us via support01@workprotools.com for confirmation.
We provide good shipping service to make your shopping process more satisfied. The shipping prices base on prices are as follows: International Standard Shipping
US$0.00–US$29.99 US$4.99
International Standard Shipping
US$29.99 and up Free shipping
We will choose the best logistics for you according to your address, the nature of the goods, and other factors. The duration of shipping will be from 3 to 10 days.
SPECIAL NOTE:
If you ask to change the address after the order has been shipped, WORKPRO does not guarantee the successful update of your order's shipping. You are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, please be sure to enter the correct name, address, and contact information so that we can deliver your orders successfully.
What can be returned or exchanged?
- Items ordered were received within the past 15 days.
- Product is in the same condition as when you received it.
- All packaging, accessories, accessories are still in new or like-new condition and will not affect resale.
If you believe the product is defective, please contact Customer Service: support01@workprotools.com with product and defect details.
Return process within 15 days of receiving your order
Submit a return request to the customer service email: support01@workprotools.com. Please include a description and photo explaining the reason for your return.
We reserve the right not to accept returns without prior approval from Customer Service.
Once our customer service department approves your request, we will provide you with a return address. Please ship the item via your local post office within 3-5 business days of receiving the return form and keep the tracking number handy.
EDIT: Consumers are not responsible for return shipping if an item is received damaged or incorrect.
In other cases, if a return is requested, the consumer shall bear the shipping cost. The specific cost depends on the courier company you choose.
No restocking fees are charged to customers for returning defective products
All returned items will be inspected. We will process a refund when we confirm that the product has the problem you mentioned. After we process your refund, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may charge a small transaction fee.
Note: The value of the return is equal to the selling price of the returned or exchanged item, including applicable taxes. For online returns, original shipping charges will not be refunded unless otherwise stated.
return address
If you wish to return any item to the nearest return address, please contact our Customer Service at support01@workprotools.com. You will receive a reply as soon as possible.
Note: Please do not send returns to the address on the package. This is not our return address and will affect the processing of your return.
Contact Email:
support01@workprotools.com
telephone:
+86 159 9016 0169